Privacy Policy

1. Important Information and Who We Are

Purpose of this privacy notice

This privacy notice aims to give you information on how Seventh Sense Healing Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you complete a health form, book a yoga class, book a massage, reiki or other treatment, sign up to our newsletter, purchase a product or service or take part in a competition or offer.

Controller

Seventh Sense Healing Limited is the controller and responsible for your personal data (collectively referred to as "Seventh Sense Healing", "we", "us" or "our" in this privacy notice).

We have appointed Annelie Carver as a Data Privacy Manager who is responsible for overseeing questions in relation to this Privacy Notice. If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact Annelie Carver using the details set out below.

Contact details

Our full details are: Seventh Sense Healing Limited

• Data Privacy Manager: Annelie Carver
• Email: seventhsensehealing@outlook.com
• Address: C/O Prydis, Senate Court, Southernhay Gardens, Exeter, England, EX1 1NT
• Telephone: 07540 995021

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier, title, date of birth and gender.
• Contact Data: includes billing address, delivery address, email address and telephone numbers.
• Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location.
• Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data: includes information about how you use our website, products and services.
• Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.

We do collect health information that you provide when you complete a health form either online via the website or in class. This information is necessary to ensure we can provide you with safe and appropriate yoga classes and treatments.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

• Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
• Third parties: Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Glofox.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

5. Marketing

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.

Opting out: You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

6. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data (commonly known as a "data subject access request").
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data where we are relying on a legitimate interest.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at seventhsensehealing@outlook.com.

10. Third Parties

We may share your personal data with:

• Service providers who provide IT and administration services.
• Professional advisers including lawyers, bankers, auditors and insurers.
• HM Revenue & Customs, regulators and other authorities.
• Glofox who run our booking system.

We do not transfer your personal data outside the European Economic Area (EEA).